Complaints Procedure

Stage 1

If you have an issue or dispute against JS Estate Management, please provide a written summary to the background of the problem(s) and confirm the name of the individual with whom you dealt. Your written communication will be acknowledged immediately, and you will be given a time-scale within which a formal written response will be sent. The formal written response will inform you of the outcome of the initial investigation and any actions taken or to be taken.

Stage 2

If you are not satisfied with the initial outcome of the investigation, you will be provided with the opportunity to have the matter reviewed by the Managing Director, Sushel Miah. Please provide a copy of your written summary with a covering letter requesting further investigation. Remember to also include copies of all your correspondence. Email: [email protected]

Stage 3

If you are dissatisfied with the final findings, you can have the matter referred to The Property Ombudsman, whose contact details are supplied below. You are also entitled to have your dispute referred to The Property Ombudsman should JS Estate Management fail to deal with it agreeably.

Ombudsman Details:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street

Phone: 01722 333 306

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